Can I cancel my order? September 15, 2022 14:23 Updated You may not cancel your order as all sales are final. Refunds and exchanges are prohibited. If you have additional questions regarding our cancellation policy, please contact us. Related articles Where are my instructions for my Meet & Greet and/or Early Entry VIP package? I did not receive my order confirmation email. What should I do? I received my Meet & Greet/Early Entry -instructions and it says I need to show a photo ID. Do my guests need to show their photo ID too? My tickets were set up as Will Call. What do I need to pick them up? I purchased my VIP package through Ticketmaster and have not received my tickets yet. What do I do?