I purchased my VIP package through Ticketmaster and have not received my tickets yet. What do I do? September 15, 2022 14:27 Updated For assistance with VIP packages purchased through Ticketmaster, please click here to reach out to Ticketmaster directly. Related articles I did not receive my order confirmation email. What should I do? Where are my instructions for my Meet & Greet and/or Early Entry VIP package? I received my Meet & Greet/Early Entry -instructions and it says I need to show a photo ID. Do my guests need to show their photo ID too? How do I purchase a VIP package? I purchased my VIP package months before my show. Why does it take so long to receive my things?