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  1. WMG Ticketing/VIP Support
  2. FAQs

FAQs

  • I purchased my VIP package through Ticketmaster and have not received my tickets yet. What do I do?
  • How do I purchase a VIP package?
  • I received my Meet & Greet/Early Entry -instructions and it says I need to show a photo ID. Do my guests need to show their photo ID too?
  • I purchased my VIP package months before my show. Why does it take so long to receive my things?
  • Where are my instructions for my Meet & Greet and/or Early Entry VIP package?
  • I am trying to make a purchase online and receiving errors. What do I do?
  • What forms of payment do you accept?
  • How do I purchase accessible seating?
  • Can you help me locate the venue where my show is being held?
  • Can I purchase tickets over the phone?
  • Can I cancel my order?
  • I did not receive my order confirmation email. What should I do?
  • My tickets were set up as Will Call. What do I need to pick them up?
WMG Ticketing/VIP Support